AI (artificial intelligence) has come a long way from its early days of powering chatbots and automated emails. With Microsoft’s new Copilot Studio, the evolution continues through AI agents designed to function as digital coworkers that proactively manage tasks and offer smart solutions. This article explains how it works and why it matters for businesses. […]
Monitoring software powered by artificial intelligence (AI), also known as bossware, is changing how employers track employee performance and determine actions related to employee status, such as promotion or termination. While this data-centric approach may appeal to employers, it also raises questions about fairness and the dangers of digital micromanagement. Tracking beyond time metrics According […]
A new study reveals that cybersecurity checklists often fall short when it comes to preventing real-world software hacks. But don’t fret. In this article, we explore in detail 10 practical steps developers can take to protect code and safeguard users. Limit access based on roles Not everyone needs access to every part of a system. […]
The line between employee communication tools and customer service platforms is starting to blur — and that’s a good thing. For small and mid-sized businesses (SMBs), combining UCaaS with CCaaS can lead to stronger teamwork, faster response times, and happier customers. In this article, we’ll explore the main idea behind this merging of tools, what […]
Ransomware has become one of the most persistent cyberthreats, affecting organizations of all sizes across the globe. These attacks, which hold data hostage in exchange for payment, are evolving rapidly as attackers adopt new tactics that leave businesses scrambling to respond. For business owners and leaders, understanding the current state of ransomware is crucial for […]
Considering Voice over Internet Protocol (VoIP) for your business calls but unsure if your internet can handle it? It’s a valid concern. Issues such as poor call quality, echoes, or dropped calls can quickly become a major headache. To help you make an informed decision, this blog will break down VoIP bandwidth requirements, the factors […]
Microsoft Copilot offers a powerful set of AI-driven features across multiple platforms, from Windows to Bing and mobile apps. But simply having access to the technology isn’t enough; you need to know how to use it effectively. In this article, we’ll discuss strategies to help you maximize your Copilot experience and achieve better results. Use […]
Your technology can either propel your business forward or hold it back. Without regular evaluations, small and mid-sized businesses (SMBs) like yours risk experiencing faulty outdated systems, security vulnerabilities, and missed opportunities for innovation. Technology business reviews provide a roadmap for smarter IT investments resulting in a stronger, more resilient company. Here’s how a well-executed […]
For small or medium-sized businesses (SMBs), cybersecurity often feels like an arms race. Every year, new threats emerge, forcing SMBs to revise their digital defenses. Now, password managers are in the crosshairs. A recent study reveals a staggering increase in malware targeting password managers, marking a significant shift in cyberattack strategy. The rising threat of […]
Moving your unified communications (UC) system to the cloud doesn’t have to be complex. A well-planned strategy can ensure a smooth migration while minimizing downtime and maximizing efficiency. Learn the best practices — from assessing bandwidth needs to proactively monitoring performance — to help your business fully leverage cloud-based UC solutions. Consider a hybrid approach […]