For many customers, being put on hold in a call can be annoying. Some may even get frustrated and just hang up. Instead of keeping your business’s callers waiting without anything to do, why not have them listen to useful information that keeps them engaged? With a Voice over Internet Protocol (VoIP) system, doing this […]
As companies gradually adjust to and recover from the effects of the coronavirus pandemic, IT teams must ensure sufficient support for flexible working arrangements through cloud-based solutions. Microsoft stepped up to the challenge by equipping the Microsoft 365 Apps admin center with powerful features that enable IT administrators to handle these tasks more efficiently. Office […]
Business intelligence (BI) tools used to be prohibitively expensive because they required hiring specialists to analyze business data. This is why only large companies could afford them in the past and why small- and medium-sized businesses (SMBs) were hesitant to implement them. But times have changed. SMBs now have access to a vast range of […]
Many people use password autofill on their web browser or password manager for convenience. The feature, however, can be used by hackers and advertisers to access user accounts and gather your sensitive information without your consent. Why password autofill is so dangerous Modern web browsers and password managers have a feature that enables usernames and […]
Today, there’s no shortage of online communication tools for businesses to choose from, but Microsoft Teams and Google Meet are the clear winners in terms of functionality and ease of use. Choosing between the two platforms can be a challenge, as both offer a robust set of features that make business communications more efficient and […]
One of the biggest obstacles for many teams is how to share resources like calendars, spreadsheets, and even Microsoft Outlook inboxes. Luckily, there’s Microsoft 365 Groups, a cross-application service that enables team members to collaborate and share resources with ease. What’s more, its connectors feature permits users to share content from third-party services right in […]
Every day, your employees use applications and sensitive business data. Hackers, on the other hand, are out to steal the same information for their own gain. Worse yet, workers who turn rogue can easily steal your data. This is why implementing an identity and access management (IAM) solution is critical. What is IAM? Identity and […]
When people think of monitoring employees’ online activities, they typically imagine tyrannical bosses who want to make sure their subordinates are working during their shift. However, there is much more to monitoring their activities than that — doing so can actually help increase productivity and protect the business in the process. Find out the pros […]
A growing number of businesses are shifting from conventional landlines to Voice over Internet Protocol (VoIP) systems. Doing so is allowing them to lower their communication costs, leverage advanced call features, and support remote work arrangements. If you are also looking to join the VoIP bandwagon, you might get confused by the several types of […]
The global pandemic hasn’t defeated many hard-working managers and teams. By implementing remote work arrangements, they’re meeting deadlines, collaborating on projects, and hitting business goals, all while avoiding the ever-evolving coronavirus. In this article, we’ll go through a list of the essential tools for the new normal that is remote working. But first, here’s why […]