Don’t you love hold music? The next time you’re on hold with your IT provider listening to the always-pleasant Muzak with which they annoy waiting callers, ask yourself, “Is my IT provider holding me back?”
All businesses get busy and fall behind a little – especially as the end of the year approaches.
Identifying opportunities in all areas of business is vital for growth, but one area that’s often overlooked is technology. Although it’s easy to adopt an “if it ain’t broke, don’t fix it” attitude with IT, conducting regular technology business reviews is a must. What is a technology business review? A technology business review reveals the […]
It’s that time of year again: temperatures are dropping, Q4 is ending, the holidays are approaching and technology needs upgrading. It’s also the time of year to start planning for or investing in next year’s information technology upgrades.
Whether it’s moving to the cloud, getting ahead of the curve on replacing your Microsoft products that are close to end-of-life, upgrading workstations or otherwise investing in your business’ IT, there are a number of reasons you should start getting ready for 2019 right now.
Research has shown the importance of being available for your existing and potential clients. A McKinsey study found that 70 percent of purchasing decisions are based on how the client feels they’ve been treated. Further, a customer is four times more likely to switch to a competitor if they experience customer service problems than they are to switch because of price- or product-related issues.
The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need more convincing, we’ve compiled five more reasons why your business needs CRM. Grows with your business The […]
Disaster recovery (DR) isn’t what it used to be. Long gone are the days when a DR solution cost over a hundred thousand dollars and relied predominantly on tape backups. Cloud computing has dramatically changed the DR landscape. Unfortunately, there are still many misconceptions about DR. Here are a few of the myths that no […]
What recent tech fads has your SMB dismissed as silly? 3D printing, internet of things…Pokémon GO? Juvenile as they may seem, these trends helped a lot of businesses make money. Navigating them may seem like a lost cause, but with the right know-how, you can earn profits by exploiting current tech trends. Let’s take a […]
Just because your IT provider has a plethora of awards and certifications under its belt doesn’t mean that you can blindly hand over your business’s future to them. Often times, there are some aspects in your business continuity plan that tend to be overlooked by your provider. We have rounded up some of these issues […]
The internet is indispensable for improving business productivity, but it’s also an outlet for procrastination. With unfettered access to the internet, it’s easy to stray away from your important work responsibilities. Fortunately, web monitoring can ensure your employees don’t overuse non-work-related sites. Time-saving measures Internet monitoring software saves employees from visiting entertainment, gaming, or online […]
Data is incredibly valuable. The more of it your business generates, the easier it is to predict market and customer behaviors. Analytics solutions aren’t always the right fit for small businesses, but that doesn’t mean their data isn’t valuable. Here are some ways to add real value to your business by harnessing the power of […]